Customer Success Manager - French Speaking

Location London
Salary: £75,000 base + £20,000 (up to £95k OTE)
Contact name: Charles Tristram

Published: 2 months ago

An incredible Sales Performance Management (SPM) Platform is looking for a French-speaking Customer Success Manager to join their team and deliver impact across the organization. 

An award-winning global leader with over $35M in funding, this Series C SPM is looking for someone who lives and breathes customer engagement for SaaS solutions to drive sales performance and growth.

Why them?

  • A named Leader in the Gartner Magic Quadrant for Sales Performance Management seven times in a row 

  • They’re in the high growth stage of building out their Customer Success team and are invested in seeing their employees thrive as they take their success to the next level

  • CEO fosters a culture of diversity, opportunity and inclusion by providing the technology and access to leverage positive social impact and support equity in the workplace

  • Integrated with some of the best-in-class global partners including Accenture, Celfocus, Deloitte, KPMG, and Innovyne to name a few

  • Has over 600 Global employees and their management solutions are used by over 500 companies worldwide

Day-to-day in the role:

  • Lead the expansion and renewal opportunities within the business-critical territory of Francophone, starting within the territory of Benelux

  • Act as the liaison gateway between the organization and its clients by providing insight into sales, marketing and product processes

  • Build upon the existing company portfolio of customer case studies, success stories and references

  • Own, build and maintain customer success and engagement plans - from user engagement metrics, adoption techniques to solution scope

  • Facilitate and run customer workshops and sessions on platform best practices

What you'll bring to the table:

  • Ideally 2+ years of experience in a role requiring Account Management or Customer Success skills within a SaaS/software company

  • Strong background experience in supporting large scale tech solutions within Fortune 500 organizations

  • A sharp and unquestionable attention to detail

  • You have a proven track record of taking initiative, being a collaborative team player and delivering results beyond expectations

  • Experience dealing and working with multiple stakeholders whilst managing large enterprise accounts 

  • Proven ability to manage multiple renewals and contract negotiations

  • A passion and drive for communicating effectively across all stakeholder levels from day-to-day software users, senior managers to C-level executives

  • Demonstrated ability to hunt for new-logo enterprise customers with the drive to win and close

  • Experience using CRM software such as Salesforce, Microsoft suite is preferable. Experience using the popular Customer Success tool Totango is a huge win! 

Perks of the package:

  • A global culture of inclusivity and high energy where the team work hard to play hard(er)

  • Complete benefits package - including medical and flexible vacation paid leave

  • Real autonomy in your role to shape your own career and progression

  • Role progression and training framework for career acceleration 

Sound like fun? Let's chat!

Title:

Customer Success Manager

Sector(s):

SaaS, Enterprise Software

Funding type:

Series C

Total funding:

$35M

Investors:

3

Current head count:

101-250

Glassdoor score:

4 / 5

G2 rating:

4.6 / 5